FAQ & Contact

 

FAQ  

 

Shipping and Billing:  

- Please indicate if your shipping and billing address are different. 

- Please allow up to 7 business days to allow for items to be shipped from our artists to you. 

-  Items not received within (14) days will  be refunded, including shipping. 

 

Love it.  

- Then keep it.   

- All sales are final after (7) days of receiving items, if not heard from customer about any concerns or questions. 

 

Not Loving it.  

Returns & Refunds :

- Try it out and send it back within (7) days of receiving and a get a refund. 

-The customer must pay for return shipping. 

-Mail to Return Address on the package you received.

-If you decide to return item:

Please notify me via email: wgaussoin@gmail.com with the tracking number of the package you returned. Therefore, I can issue a refund. Please allow approximately 3-14 working days depending on the processing of your bank and ensuring artwork is received back to the artist.   

 

Shipping Insurance for Returns:

- It is the customer's discretion. 

- Although, If the item is not returned within (14) days. And / Or item is damaged by customer, no refund will be issued, and all sales are final. 

- It is advisable for items over $500 for shipping insurance to be purchased.

Repairs or Questions about purchased artwork: 

Work by Wayne Nez Gaussoin  

-  If your jewelry breaks within (14) days of receiving.

-  Ship it back to me and I will happily fix it and send it back to you.

-  After (14) days please contact me for pricing inquiries, if fixable.

All other Artists 

-  All sales are final after (7) days of receiving items, if not heard from customer about any concerns or questions. 

- After (7) days I will put you in contact with the artist and it is up to their discretion, as each artist works differently.

- Customer is responsible for shipping costs

  

Forms of Payment:

• We use Square POS. Square accepts all major U.S. credit cards and most internationally issued cards, including those with a Visa, Mastercard, American Express, Discover, JCB or UnionPay logo. It also accepts consumer credit cards, business credit cards, debit cards and prepaid cards.

 

*All Policy and Procedures are subject to change under certain circumstances with notification to the customer first. 

 

Please do not hesitate to contact me with any questions you might have, as I am always happy to work with you!

Wayne